00:00:00
Slate Spotlight: Slate Voice with Alexander Clark
Misty Moye
03:00:17 PM
Hello from Boulder!
Lauren Jones
03:00:26 PM
Hi from Pensacla!
Matthew Herr
03:00:27 PM
Greetings from Underscore!
He said.
Dave Wedemeyer
03:00:28 PM
Hello from St. Louis!
Brian Brown
03:00:30 PM
Also hello from Boulder :)!
Jennifer Cottingham
03:00:30 PM
Hello from DC
Bethany Harrington
03:00:32 PM
Hello from Vermont
No New Year's Day.
Sarai Alvarado
03:00:37 PM
Hello from Arizona!
Amanda Tyus
03:00:37 PM
Hi from UNC Kenan-Flagler :)
Marlynn Rocha-Vasquez
03:00:38 PM
Denver, Co here!
Josemartin Ilao
03:00:38 PM
Hello from Baltimore
Steve Kowal
03:00:38 PM
Greetings from Chicago
Kathy Chaney
03:00:38 PM
Hello from Roanoke VA
Claire Leitzen
03:00:39 PM
Hi from Oregon!
Melissa Rousseau
03:00:39 PM
Hello from Grand Rapids, MI!
He said.
Marla Erickson
03:00:41 PM
Hi Misty.
Ashleigh Petrucci
03:00:42 PM
Hello from Rochester NY!
Sonja Hennessy
03:00:42 PM
HELLO FROM CONNECTICUT
Laura Bald
03:00:42 PM
Hello from Underscore!
Jan Alvis
03:00:43 PM
Hello from Bloominton, IL
John.
Janet Morgan
03:00:44 PM
Hello from Tulane School of Science and Engineering
Kristin Allen
03:00:44 PM
Greetings from UofSC
Nick Skitko
03:00:46 PM
Hi from Choate in CT!
Before.
Robert Smith
03:00:47 PM
Hello from Baltimore, MD
Jeff Strickland
03:00:48 PM
Hello from MVNU!
Shaker Ezaizat
03:00:48 PM
Hello from Eastern Kentucky University, Richmond KY!
A'me Dalton
03:00:49 PM
Hello from Blacksburg, VA!
Bob Baldwin
03:00:50 PM
Howdy from Texas!
Brenda Curry-White
03:00:51 PM
Hello from Louisville, KY
Dinet Reyes
03:00:51 PM
Hello from Chicago
Dan Arbuckle
03:00:51 PM
Hello from Kansas
Kelly Whitelaw
03:00:52 PM
Hi from Albany, NY :)
Mark Ledoux
03:00:52 PM
Hi from Kent State in OH!
No update.
Alan Liebrecht
03:00:52 PM
Hello from Texas Wesleyan in Fort Worth, TX!
Brandon Masters
03:00:53 PM
Hello from Miami, FL!!!
Jim Olick
03:00:53 PM
Hi from Rhode Island
Wen Ouyang
03:00:53 PM
Hello from Rolla, MO
Gina Garza
03:00:54 PM
Hello from San Antonio
Sarai Alvarado
03:00:55 PM
Hello from UArizona!
Thomas Whipple
03:00:55 PM
Hello from Geneva College/Admissions-Thomas
Kellie Moran
03:00:55 PM
Hi from Pace, NYC
Elodie Hardt
03:00:56 PM
Hello from Richmond, VA!
Jennifer Biggerstaff
03:00:57 PM
Hello from Alvernia University in PA
Marla Erickson
03:00:58 PM
Hello from Carleton College in sunny Northfield MN
Amanda Magdic
03:00:58 PM
Hello from Cal U of PA
Deana Ligda
03:00:58 PM
Hello from Romeoville, IL
Patrick Quinn
03:00:59 PM
Hello from Boston, MA.
Katherine McCarthy
03:00:59 PM
Hello from UConn!
Katie Booth
03:01:00 PM
Hi from Mount Vernon, OH!
Linda Massey
03:01:00 PM
Hello from Kalamazoo College!
Linda Mueller
03:01:00 PM
Greetings from Carleton College-Northfield, MN
Keri VanOverschelde
03:01:00 PM
Greetings from Foothill - De Anza Colleges in CA
Alba Alvarez
03:01:01 PM
Greetings from Radford, VA!! :)
Mikayla Toy-Tozier
03:01:01 PM
Greetings from Fort Lewis College!
David Glasser
03:01:01 PM
Hello from upstate NY!
In fact.
Mark Thomas
03:01:01 PM
Hello from Fort Worth
Mandy Zinni
03:01:02 PM
Hello from CWRU Grad!
Brian Edwards
03:01:02 PM
Hello from UNC
Sara Love
03:01:03 PM
Hello from Alfred U!
Jennifer Dehaemers
03:01:04 PM
Hello from Central Michigan University!
Taylor Riso
03:01:04 PM
Hi from Connecticut!
Tracy Nilsen
03:01:06 PM
Hello from Adelphi University on Long Island NY!
Carrie Donnellan
03:01:07 PM
Hello from U of Portland, Oregon!
Erica Espejo
03:01:07 PM
Hello from The Real OC!
Lisa Gaiche
03:01:07 PM
Hello from MidAmerica Nazarene University in Olathe, KS
Jennifer November
03:01:08 PM
Hello from Rider University in NJ
Michael Wright
03:01:08 PM
Howdy from Mississippi College!
Kelly Dean-Feldman
03:01:09 PM
Hello from Quebec, Canada!
Kristin Allen
03:01:09 PM
South Carolina in the house
Malik Farr
03:01:10 PM
Greetings from Marquette University!
No OS.
Phumara Cox
03:01:14 PM
Hi from Odessa, TX!
Tracey Sheetz
03:01:15 PM
Hello from Cal U of PA!
Jeanne Aversa
03:01:15 PM
Perfect music choice for the topic! Greetings from Suffolk in Boston!
Cheryl Tevlin
03:01:15 PM
Hello from Drexel!
Whole lot.
Gabriel Radau
03:01:16 PM
Hello from Bowling Green State University
Phil Dunham
03:01:18 PM
MidAmerica Nazarene University - Kansas!
Tracey Snyder
03:01:18 PM
Hello, from Carlisle, PA!
Emily Ziegler
03:01:18 PM
Hello from University of Illinois!
David Tuell
03:01:19 PM
Hello from Carson-Newman
Greg Foulk
03:01:20 PM
Hello from Indiana Wesleyan University
Anything Saturday.
Sheryl Goldfarb
03:01:20 PM
Hello from Queens, NY!
Diane Titter
03:01:20 PM
Hello from Messiah University in PA!
Alexander Zielinski
03:01:22 PM
Hi from Eckerd is sunny St. Pete!
Perryn Freeman
03:01:22 PM
Hey from Clemson!
Amy Jones-Gregory
03:01:23 PM
Hello from Clemson Univ in South Carolina
Jake Burnett
03:01:25 PM
Hey hey hey from Muskingum U in Ohio!
Scott Novak
03:01:25 PM
Hello from Underscore!
But what?
Jayne Walas
03:01:27 PM
Hello from Amherst, Mass!
Christina Preston
03:01:28 PM
Greetings from Mansfield University in PA!
Trevor Partney
03:01:28 PM
Hey y'all from Texas
Kristen Wagner
03:01:30 PM
Hello from Cal U of PA!
Is this something?
Yaw Mamphey
03:01:31 PM
Hi from Tiffin U. in Tiffin.
Gabrielle Compton
03:01:34 PM
Hello from Clemson also!!
Robbie Kessler
03:01:34 PM
Hello from Xavier!
Maritza Rae Santiago
03:01:34 PM
Greetings from Stanford!
Made up
Jonathan Chinnam
03:01:35 PM
.
anymore.
Beth Ann Bender
03:01:39 PM
Good Afternoon from Lakeland University Kellett, Neenah, WI
Say.
Danny Hamrick
03:01:39 PM
Hello from Duke's Sanford School of Public Policy
Suzanne Demitor
03:01:40 PM
Hello from Whitman College, Walla Walla, WA
Bethany Harrington
03:01:41 PM
Hello Northern Vermont University
Cindy Denkins
03:01:41 PM
Peaceful Greetings from Webster University Irvine CA
Staci Davis
03:01:42 PM
Hi from Ball State U!
Debra Seidenstricker
03:01:45 PM
Hello from Penn State!
I just called to say I love you.
Josemartin Ilao
03:01:50 PM
Johns Hopkins Nursing
Alba Alvarez
03:01:51 PM
Appropriate song
I just go.
Susanna Mayo
03:01:53 PM
Hello from Capital University in Columbus, Ohio!
Say how much I care.
Lakishia Dinkins
03:01:59 PM
Hello from Augusta University Augusta GA
My desktop.
Mara Marzocchi
03:02:02 PM
Hello from the other Instance at Suffolk University!
Gabriel Lira
03:02:03 PM
Hi from University of Denver!
Janice Neal
03:02:05 PM
Hello from Los Angeles
Say I love you.
Bryan Axtman
03:02:07 PM
Howdy for the University of Denver. Hope everyone is well.
Matthew Barsalou
03:02:10 PM
Hello from The University of Texas at Austin!
Invalid mean.
Sherry Rieder
03:02:13 PM
Hello from Mercyhurst University!
Jackie Hooker
03:02:14 PM
Hello from UVM!
Nick Balk
03:02:15 PM
Hellow from enrollmentFUEL and from Massachusetts
Kathryn Quinn
03:02:15 PM
Hello from Immaculata University!
David Bachelder
03:02:17 PM
Hi from UNC!
Well, some.
Karen Harris
03:02:21 PM
Karen Harris Teachers College Columbia University
No hold on.
The harvest moon.
One fan
Liz Geiger
03:02:30 PM
Hello from Salisbury University in Maryland!
Sandra Altman
03:02:33 PM
Hopkins in the House!
no.
Deb Miller
03:02:34 PM
Hello from sunny and windy Ohio Northern University - Ada, OH
Jennifer Cottingham
03:02:34 PM
HI Janice!
Schronie Allen
03:02:35 PM
Hello from Webster University in Melbourne, Florida!
Misti Reese
03:02:36 PM
Hi from Appalachian State University!
Katherine Hilson
03:02:37 PM
Hello from UofSC!
Alice Denny
03:02:38 PM
Hello from Rensselaer Polytechnic Institute!
Brenda Curry-White
03:02:39 PM
I just called to find out about this amazing thing I hadn't heard of until yesterday!
Gregory Franz
03:02:39 PM
Greg from The College of Idaho
Luo Luo
03:02:40 PM
Hello from York College of PA
Jarrod Larse
03:02:40 PM
Good morning from Seattle, WA!
Ryan Herman
03:02:41 PM
Hello from the stormy Chattanooga, TN area.
Not even.
Joey Hughes
03:02:42 PM
University of South Carolina Aiken
Diana Fishel-Hall
03:02:43 PM
Hello from Seattle U!
Tania Quispe
03:02:44 PM
Hello from Columbia University School of Nursing!
Edith Murillo
03:02:45 PM
Hello from University of Reno, Nevada!
Janice Neal
03:02:45 PM
Webster University
Anil Rana
03:02:45 PM
Hi from Tulane University
Blouses.
Mitchell Nesler
03:02:47 PM
Greetings from SUNY
Serena Frisina
03:02:49 PM
Hello from Lewis & Clark College, Portland, OR
Mark Phalen
03:02:49 PM
Hello from St. Lawrence University in New York
Laura Sprague
03:02:51 PM
Sunny at SUNY Schenectady today!
The only person.
No how?
Christopher Hoffman
03:02:57 PM
Hello from Hofstra!
Yollixpa Rios
03:02:58 PM
Hiya from University of Portland!
Don't give anything.
Tom Zechman
03:03:00 PM
Greetings from Ohio Northern University in Ada Ohio
Margaret Galligan-Schmoll
03:03:04 PM
Hello from Bates!
Casey O'Neill
03:03:04 PM
Hello from Mount St. Joseph University in Cincinnati, OH!
Blair Skidmore
03:03:05 PM
Hello from stormy Kentucky!
Larry Hoezee
03:03:05 PM
Hi from the Northshore of Massachusetts - Gordon College!
But why?
Cheri Poellot
03:03:10 PM
University of Arkansas says "Hello"! Woo Pig Sooie!
Alba Alvarez
03:03:10 PM
I keep thinking it's Telepathy but I like Slate Voice
Fill your heart.
Michael Lyle
03:03:21 PM
Hi from Bard College in the Hudson Valley of NY!
I guess.
Caroline Pearsall
03:03:27 PM
Hi from Villanova University!
Just say.
Victoria Carlberg
03:03:28 PM
Hi from the high country Appalachian State University, Boone, NC--RAINY
Christine Radvanyi
03:03:30 PM
Hello from Misericordia University, Dallas PA
Kate Virgo
03:03:32 PM
Hi from Beloit College!
David Glasser
03:03:32 PM
Hello SUNY Schenectady! From: Union College
Just say.
Joy Thompson
03:03:36 PM
Hello from Washington State University in Pullman, WA
Gabrielle Gannon
03:03:37 PM
Hi from Columbia Engineering in NYC
Justin Harville
03:03:39 PM
Hello from Kentucky and Georgetown College!
Ryan Herman
03:03:39 PM
@Alba, I agree Slate Voice is easy to remember.
Gold
MaryCatherine Dieterle
03:03:45 PM
Hello from Carnegie Mellon, Entertainment Technology Center!
Dick Wisenbaker
03:03:46 PM
Hi from Saint Joseph's University in Philly!
I love.
Jody Burgard
03:03:49 PM
Hello from Rockhurst
And I made it.
Tammi Bodenhamer
03:03:57 PM
Hi from Rice University in Houston, TX!
Kelly Connor Lewis
03:03:58 PM
Hello from Scranton!
I guess.
Carol Queen
03:04:02 PM
Hello from Presbyterian College!
Carlos Cano
03:04:02 PM
Greetings from the Garden State and Georgian Court University!!
Just say I love you.
Just say.
Amy VanSurksum
03:04:10 PM
Hello from Saint Martin's University in Washington state.
Dalia Amaya
03:04:11 PM
Hi from John Brown University!
Kevin Simons
03:04:14 PM
Hello from the South Harmon Institute of Technology!
Rowena Jacobs
03:04:17 PM
Greetings from Sacred Heart University in Fairfield, CT!
Ryan Cassell
03:04:19 PM
Greetings from Hendrix College in Arkansas!
Felicia Roberts
03:04:20 PM
Hello from the University of Hartford in CT!
Suzanne Strazza
03:04:23 PM
Hi from Fairfield U
Marcus Roberts
03:04:29 PM
Hello from Indiana State University
Heather Petrucci
03:04:31 PM
Ski-U-Mah from U of MN :)
Wilson Polanco
03:04:31 PM
Hi form Monroe College!
Alex Ormeno
03:04:32 PM
Hi from Long Island NY
Stacey Goddard
03:04:36 PM
Hello from Maryland
Kat Swantak
03:04:37 PM
OMG KEVIN HAHA
Trevor Kingsley
03:04:42 PM
Any bets on whether there'll be a "can you hear me now" joke?
Susan Ries
03:04:49 PM
Hello From Thomas Jefferson University!
Matthew Herr
03:04:56 PM
Hi Alexander!
Al Andino
03:05:00 PM
Hi from Palm Beach Atlantic University
Brandee Morgan
03:05:01 PM
Hello from OK!
Erica Espejo
03:05:04 PM
Hi Alexander!
Good morning, good afternoon and good evening. Depending upon what part of the world you are connecting in from my name is Alexander Clark and I'm the founder and Chief Executive Officer of Technicians and I'm absolutely delighted to have all of you on the web and are today as we're going to be chatting about Slate voice. This is something that we've had.
Helen High
03:05:06 PM
Hello from the University of Notre Dame
Nathan Ersig
03:05:11 PM
Hello from Luther College in Decorah, Iowa
Omotayo Mark
03:05:18 PM
Hello From Spelman College in Atlanta Georgia!
Natalie Scarpelli
03:05:20 PM
Hi from CT!
Robby Ramirez
03:05:21 PM
Hello from NYU!
Marie Trimmer
03:05:23 PM
Hi from Va Tech!
Nancy McKinney
03:05:29 PM
Hi from UNC Chapel Hill
A number of different types of names. As we've been talking about it and over sometime originally started being called like telephony and Switchboard. But we really landed on slave voice and because it's something that really is going to be capturing a lot of different things that will be exploring today. So thank you everyone for joining. We're recording today's webinars, so if you want to go back and play back later, you certainly can do so. Or if you want to be able to share it with some colleagues, that certainly is.
Matthew Herr
03:05:38 PM
Excited to Implement Slate Voice!
Jennifer Cottingham
03:05:55 PM
Just followed
I available as well. I will also put in a plug because I think I forgot to last time. I'm now on Instagram and I hear the thing. The thing you're supposed to do on social media is get followers so you'll see my little URL right there and you just like me. Follow me, whatever it is and then I can be cool. So thank you in advance for that part. Alright, let's go right into it today. We're going to be chatting about sleep voice. My anticipation is that we can actually stay on time this webinar because it's a little bit more narrow in scope.
Susan Gutierrez
03:06:15 PM
Greeting from San Jose, CA!
Diane Titter
03:06:19 PM
You are already cool Alexander! :)
Janice Neal
03:06:19 PM
Hi Jennifer
Kelly Holloway
03:06:35 PM
Hello from Mercer University in GA!
I then let's say configurable joins for that little overview, we did a couple of months ago, so lots more fun. Webinars will be doing coming up so unslaked voice we're going to be talking about today is outbound calling certify in principle. The first thing that we'll be looking at is how you go in and enable the new slate voice functionality, something that we've adopted in recent years. Is this idea of sort of early feature access or feature access for something new that we're doing?
Jose Figueroa Pineda
03:06:41 PM
Greeting from New Mexico State University !
We know that it's not necessarily good to spring surprises on people in the months of March, April, or the other ten months of the year, and so we want you to be able to be very much in control of if and when you start making this new capability available to your users. But it is something that we've made available essentially immediately, so that if you do want to use it for, let's say, some of these spring phonathon's, you might be doing or yield.
Cory Meyers
03:07:20 PM
Hello from Syracuse!
Laurie Barrow
03:07:24 PM
Hello from Harrisburg University of Science and Technology!
Matt McPherson
03:07:32 PM
Greetings from Mars
Calling campaigns that you can start taking advantage of this basically two day so fun things. There will also be talking about how you can set up the different pieces here, how you call from the person record if you want to be making an individual call how you can call from callesen a super enhanced way more awesome type of way. Also talking about telephony payments that are here I don't know. I called it telephony. I think I spelled the word telephony on the telephone payments that give you some.
Colette Johnson
03:07:50 PM
Helllo from Barnard College, New York City!
Pamela Pereira
03:07:55 PM
Greetings from RI @RWU
David Glasser
03:07:56 PM
Mars? I didn't realize Slate had spread beyond Earth!
Kat Swantak
03:08:02 PM
Hello from my couch!
Salim Almenshad
03:08:11 PM
greetings from Southern Illinois University, Carbondale
Additional PCI compliance capabilities in actual feature called Switchboard that is part of Slate Voice will be talking about reporting and then just so that it's not sort of thought that this is some type of an omission. Inbound calling already works where it can be forwarded onto a number of your choosing, but what we will be launching to general availability at the 2021 Slate Innovation Festival coming up in May will be this form of inbound calling work can actually bring right through to your browser.
Shaker Ezaizat
03:08:15 PM
How is the Wifi on Mars? I heard it is out of this world...
Colette Johnson
03:08:21 PM
Lol@Kat Swantak!
Art Hill
03:08:24 PM
Hello to your couch!
You can accept the call there as well as have some really neat types of call routing rules as part of that. So if you haven't already, I definitely encourage folks to go and register for the 2021 festival. It will be a virtual event this year, but that does not mean it is virtually fun because virtually means kind of like almost. It'll be super fun all the way around, and we definitely look forward to being able to have.
Kat Swantak
03:09:01 PM
Officially going to start saying "telephonee" instead of telephone
Jeanne Aversa
03:09:05 PM
aren't we automatically registered for the festival if we were registered for the summit last year?
Kimberly Rushing
03:09:08 PM
Hello from Boulder!
Christina Becan
03:09:09 PM
Do we have to register if our payment for the event has been carried over from the canceled Slate summit?
Sort of much more immersive in person events again, but the concept of the festival is that all of the programming that we're introducing this year sticks around and we continue to do that in 2022 and the years beyond, while also bringing back the return of the two day in person event. So you can register at slatefestival.org and we're calling it a festival just because we want to draw some inspiration from Burning Man. So just stay tuned to what future settlements could look like, so could be kind of fun.
Edith Murillo
03:09:19 PM
I can't hear you Alexander
Kathy Chaney
03:09:29 PM
@Edith, i can hear fine
Alright, so as we kind of think about why we're even talking about this today, I would say voice. There are a lot of reasons he might want to start taking much more immediate advantage of these sort of enhancements to sleep. One is that you can really have pandemic proof phone athons, so something that we've heard from a lot of schools recently is that your call centers. Maybe you had a floor in a building, maybe you had an office set up with lots of sort of computers so that people could be dialing out from there.
Kristen Wagner
03:09:47 PM
@Edith, your browser may be blocking your audio
And with various types of social distancing requirements, and I even just having students in their dorm rooms or spread around campus, that's become much more challenging to be able to Mount these types of phone athons and column campaigns in a very distributed way like this, so this immediately begins to open up. This type of access so that you can start really bringing these back online. I am doing so through Slate.
Edith Murillo
03:10:24 PM
Thank you!
Also means that when folks are calling out, you're going to be able to have very recognizable calling numbers, so it's the numbers that you're provisioning within Slate, so you can be determining so that they are in your own area codes and dialing prefixes, and if an SMS comes back in and response to something that's going to come back into slate. So just keep sitting there the right ecosystem so that it's going to be highly recognizable there. There's also something that's being introduced by the telecommunications carriers.
Erica Espejo
03:11:07 PM
I approve of the 007 reference
Soon it's not quite there yet. In this sort of what's known as an ISV way, whereas we're working with you guys being able to do this, but I think this starts up in May, but it's something called shaken and stir. I mean, it sounds like a James Bond martini, but what this helps to do is start verifying the calls so if it rings out to a mobile phone would be able to show is verified with actually a color name, sort of caller ID on mobile devices. I just helps to introduce the the.
Natalie Scarpelli
03:11:19 PM
^
Matthew Barsalou
03:11:38 PM
Great 007 reference!
Additional trust to call so you're starting to see that early early stages with some other types of calls that you might be receiving on to your cell phones, but we will have full support for that as the telecommunications carrier is open that up to us. Also, just worth noting that when we're talking bout Slate voice, this is VoIP. I, as the acronym is voice over. Internet Protocol means that you don't need a, you know normal so to copper phone line.
Mark Gregorio
03:11:57 PM
Hello from Saint Peter's University!
I coming into your house or office for this, everything's over the Internet, which means it'll work over Wi-Fi. It's going to work over your land connections that you have. It'll even work over, you know, a mobile data connection that you might have here too, but it's also going to be crisper.
Kat Swantak
03:12:15 PM
I love a nice crispy phone call
But if you're calling again a normal phone, that's going to usually be that the weakest link in the call works in all modern browsers, and all modern mobile devices that are there, so you can be calling from Macs and PC's and Linux machines and tablets and smartphones. I know browser addons required. That's really, really cool, so there's nothing to download whatsoever, and no software to install know really anything, you just literally pull up your browser, kinda like you would with Cher.
David Toomer
03:13:00 PM
I'm enjoying the presentation, but duty calls in the office. I look forward to listening to the recording.
It's also extremely cost effective, so we've tried to keep it really, really simple here. To be clear, we don't make any money off of this. I comes out to be 2 pennies per minute when dialing to North America, as that's principally like Canada, United States, Bermuda. So things in that sort of plus one international country prefix there four cents in minute to the rest of the world. So again, really, really, highly predictable.
Tariq Peters
03:13:10 PM
Hello from Ny Vassar College!!!!!
Kat Swantak
03:13:22 PM
Did the duty call cost 2 cents?
Natalie Scarpelli
03:13:27 PM
Can we use it for international only?
David Glasser
03:13:33 PM
4, it was intenrational duty
Hi, that's there. And for $50 this is this. Like slight funds so you can Co. Mingle that with your SMS credits. All these things you don't like separate buckets. Uh funds here but $50 would get she 42 hours of talk time. So really, really highly cost effective and all of the other capabilities like call recording. That's all just sort of bundled into what we are doing with this. There's also switchboard capabilities where this really becomes a really advanced call center system.
Chris Frana
03:13:48 PM
Hello from Luther College in Iowa
Matt McPherson
03:14:02 PM
excited for all the voicemails I'll leave with this technology.
As we will be seeing, you can do things like call recording. I was mentioning earlier the notion of phone payments where you can capture credit card information over the phone. I normally if you were to be doing that instead of asking a caller for their credit card information, let's say you're seeking to process a donation. Technically, that would bring your computer your phone, all your sort of callers information into scope for PCI compliance, because now you're hearing their credit card number allow.
Your data entering that and if your machine where to be compromised, well then that could result in the exposure of that credit card number. The way it works with slate voice is that we handle all of the PCI compliance. Human never needs to hear the credit card number. We can process it directly and so just allows for a very very effective way, whereas student really in their dorm room could be helping to process a donation without ever being in.
Aimee Celentano
03:14:58 PM
hello from Bristol RI!
Those two sensitive financial information, which is pretty neat and of course like everything within slate. Absolutely everything has slate integrations. This is not some third party system that were then pulling into slate or some sort of Bolton or add-on. It is slate through and through, so it's going to be the same familiar types of experiences that you're accustomed to everywhere else throughout site. So with that is a little bit of a.
Forward, let's get started. I will go over to our Alexander Hamilton record. That's what we're going to be testing for right now. But let's go ahead and enable the feature access to be able to turn on Slate voice. So one of the things you can do is pull up the database page within slight an if you go and search for what is called configuration keys may have done this before if you're going and changing like what is the email default sender that you have or if for some reason you didn't want the first day of the week to be Monday, which it really should be, I'm just saying.
Peter Emerick
03:16:03 PM
@Matt haha
I mean he wanted to change it to Sunday. You could go and do that, they are. But you can also do is. There's a little section somewhere down here. Early access features and what you can do is you can go and maybe you had turned on something like configurable joins. I unlike the conditional logic capabilities inside of forms and events and maybe now you also want to turn on slate voice so you can go and enable this. It's worth noting that you can enable this in test environments, but.
Like SMS messages like emails, they won't go out externally from a test environment, so to very purposefully recognize that that may have some little bit of challenges with testing it here, but you can really turn it on in a production environment when you feel so inclined, and I'll explain as we go through this exactly what that means and what folks I might be able to do when you turn on this particular type of feature, I and what would be changing with that.
Since step one is going and enabling this at some point in time, we will then sort of make that just the default enabled behavior everywhere wouldn't be before July one. We tend to want to give enough of a runway and communications path on this just so that we can understand well. Are you looking for additional permissioning capabilities? For example, before this gets turned on? So that's really kind of step number one that we're going to take step #2 is we need to be able to call.
From a particular number that's here. So one of the places you can go is there's something called deliver configuration. You've done this before. We are perhaps you've gone and added new SMS numbers, added a slate print account that you might have, but what you need to do is if you don't already have an SMS number, you need to add 1, so not a hard sort of thing to do here. If you have an SMS number or multiple SMS numbers, these work with voice.
Ale Sosa Pieroni
03:17:59 PM
Hello from RNL!
You don't need separate numbers. You can use your existing accounts that you might have. With that, you can also go and restrict access to any of your SMS numbers in these numbers when you're restricting access into those. That means that you just need to have certain permissions or be certain users or be users in certain roles to be able to access that number. And when you're permissioning at your permissioning, it essentially to be able to use that number, whether it is for SMS or voice calls as part of that.
Pamela Pereira
03:18:24 PM
@Aimee - Loving the presentation so far!!!!!
So if you've already created some numbers, great. I you can rock and roll with that, but you will need at least one number to be able to get started. You can also add funds to your sort of slate funds count if anyone ever has good names for like what we should call this like slate bucks or slate coin or something like that. Someone actually had the name configurable coin, which I thought was kind of cute ansafone configurable joins, but this is just a U.S. dollar denominated account. It's not like Bitcoin where.
Gabrielle Gannon
03:18:51 PM
I refer to the texting service solely as "slexting"
Gabrielle Gannon
03:18:56 PM
Highly recommend
Kat Swantak
03:18:58 PM
Slate Stipend
The value of what it is is going to change, but whenever you add funds he can be using this for SMS for voice calls. For print, for any of the other things that you want to have within here and will be able to call out sort of exactly what things might be within here. I know I said four cents a minute saying $0.05 for here, so let's just go with it being between four and five cents and I'll get you the right answer on exactly what that's going to be. I think it might actually be $0.05 because I I think that some of the international ones.
Kat Swantak
03:19:25 PM
Slate Silver Dollars
Cory Meyers
03:19:47 PM
Dollar Shark
Alex Barrett
03:19:47 PM
Daftcoin
They actually some countries. It's like $0.15, so I think we tried to create a good equalization at $0.05 there. So just correction to the last line. $0.05 on the sort of international and Canada does count in United States here. Will probably refine this just so that it says in North America it's that plus one international prefix that you'll have to. So once you've created some numbers and perhaps many of you already have that in place, we can start doing some fun things with this.
David Glasser
03:19:53 PM
lol
Kelly Connor Lewis
03:20:05 PM
@Alex LOL
Erica Espejo
03:20:14 PM
Slate Schmoney
So the first thing is that if you were to go and make a call, let's say sort of the old way and you wanted to go and send someone a text message. So I'll just pull up a record over here in another database that we have. I could go and click on something like a mobile number and it prompts me to send an SMS. Great, awesome, I phone numbers were just text previously. Once you enable slight voice, these things change a little bit. I if you click on to something like a phone number.
Deana Ligda
03:20:36 PM
Slate Tycoon
Matthew Herr
03:21:15 PM
Will this work in Slate Mobile, calling from your cell phone?
Alex Street
03:21:30 PM
Pretty sure the Tel would work that way
Melissa Petrosi
03:21:36 PM
Is there a cost if you use the Tel option?
Adeara London
03:21:38 PM
If you dial from the "tel" option you don't need a slate number?
Matt McPherson
03:21:42 PM
oh Matthew I like your thinking
Natalie Scarpelli
03:21:47 PM
If the student opts out will it make the phone number not show?
Marla Erickson
03:22:10 PM
Is there an automated way for us to track our balances? What happens is we run out of credits while on a call?
Brendon Troy
03:22:35 PM
Can we specify a default outgoing number like we can a default sender email address?
Chelsea Christopherson
03:22:39 PM
Can we mask the number so that it shows its calling from our established office number?
Carol Queen
03:22:54 PM
Is there a way to confirm if the number is a landline or mobile?
Gabrielle Gannon
03:22:55 PM
Good questions
Kelly Connor Lewis
03:23:00 PM
Will this be configured with call lists somehow?
Art Hill
03:23:01 PM
Brendon, Great question
Deana Ligda
03:23:05 PM
will this be block by the new mobile options of "possible spam"
Diane Titter
03:23:13 PM
Would we be able to make message opt out groups for slate voice?
Erica Espejo
03:23:34 PM
Would there be some time of indicator if a student wishes to opt out or in with SMS?
Aimee Celentano
03:23:58 PM
@Pam, me too!
Misty Moye
03:24:10 PM
Hi, Laura!!!
Erica Espejo
03:25:00 PM
Empire of the Sun! <3
Edith Murillo
03:25:08 PM
love it! LOL
Katie Booth
03:25:10 PM
@Erica YESSSS
Kristen Payne
03:25:13 PM
Would you need a different number for each person to call out? Can this be configured with call submission forms?
It is now clickable and you have two options. One of those is Slate voice, which is what we're going to be talking about today, and the other is sort of this Tele prefix. What this allows you to do and actually turning this on will work with this is, let's say that you've got a softphone I as they are sometimes known installed on your computer, so maybe you've got VoIP service at work and you want to be able to dial out from your desk phone. What this will do is actually.
Kat Swantak
03:25:51 PM
@Kristen great question, I'd like to hear about this too
Alex Street
03:25:54 PM
How do you transfer?
Jeanne Aversa
03:26:03 PM
is the recipient alerted of the called being recorded (like Zoom)?
Gabrielle Espinosa
03:26:04 PM
If there are multiple users, for example 5 counselors calling, do they each need to have a different number if calling out at same time?
Natalie Scarpelli
03:26:06 PM
^ Oh good one
Jeff Strickland
03:26:09 PM
I love the record feature! Caller training, YES!
Katrina Alvarez
03:26:10 PM
@Kristen also would like to know
Melissa Rousseau
03:26:19 PM
Is recording only available w/ Slate Voice or can it record using our soft phone/VOIP?
Josemartin Ilao
03:26:19 PM
@Jeanne Aversa read my mind.
Gabrielle Gannon
03:26:27 PM
This Gabrielle upvotes @Gabrielle's question
Laurie Barrow
03:26:48 PM
I just enabled it in the test environment but it didn't come up as an option when i click on the mobile # of a record
Gabrielle Gannon
03:26:59 PM
Same Laurie
Alex Sims
03:27:17 PM
@Laurie, according to the message at the top when you enable, it may take 15 minutes for it to take effect
Jenn McWeeney
03:27:18 PM
Can the call record feature be automated? Ability to create disclosures? or do they have to be done manually?
Megan Bachemin
03:27:19 PM
@Laurie, I have this message at the top of my page, do you? "Changes to configuration keys may take up to 15 minutes to be reflected across all web nodes."
Brendon Troy
03:27:21 PM
I really hope there are permissions / restrictions on call monitoring and recording, for staff contract issues (we have staff whose contract specifies they can't be monitored) and recording laws (single-party vs mult)
Bob Baldwin
03:27:24 PM
Can calls be set up to automatically set a particular interaction code?
Alex Street
03:27:34 PM
If you use the Tel feature, does it record it as an interaction?
Yolanda Stephens-Solomon
03:28:30 PM
Good question Jenn
Alex Street
03:29:11 PM
That SMS feature is great!
Brenda Curry-White
03:29:57 PM
Can you send out the link to this recording after the webinar?
Natalie Scarpelli
03:30:26 PM
^It was sent last time
Laurie Barrow
03:30:42 PM
@ Megan Bachemin - thank you!
Matthew Barsalou
03:30:45 PM
Alexander might have mentioned this, but ... If we use the "tel" option on making the call and it connects through our laptops VOIP system, is that call charged and zap some of the Slate Funds?
Instruct your browser to talk to your installed sort of wipe software and actually just dial out from that number, so just makes it a little bit more convenient if you want to be dialing out from something like that. We also could go, and if you're clicking on something like an SMS mobile number, we would have not only the options of slight voice and this till one, but also a an SMS option, so same as before, and so that just might be something to make your users aware of if you're enabling this.
Kaleena Chiddick
03:31:29 PM
If you use the Tel option instead of Slate Voice does it still charge you the .02 for North America/.05 for World?
Mike Pettis
03:31:36 PM
Can you call other stored numbers for parents/high school coaches/club coaches?
Brendon Troy
03:32:05 PM
Good question @Kaleena. I'd imagine not, since it's supposed to be passing on cost only, but would be good to confirm.
Gabrielle Gannon
03:32:29 PM
Curious tou
Gabrielle Gannon
03:32:34 PM
Too*
Robyn Nesbitt
03:32:36 PM
GOOD TIP!
Alana Integlia
03:32:42 PM
great tip!
Jonathan Williams
03:32:52 PM
Yasss!!
Alba Alvarez
03:33:18 PM
When you are here to learn about Slate Voice and jaw drops at this fun tip on deleting fields on a form.. lol
Brenda Curry-White
03:33:21 PM
@Natalie Thanks I'd forgotten
Andrea Cohen
03:33:31 PM
+! Alba
Emily Haggerty
03:33:36 PM
I'd love folders on the Report form drop down list. We have too many forms!
Lucas Christiani
03:33:36 PM
@Alba Alvarez I had the same thought lol
Christa Lentz
03:33:40 PM
@Alba YES!!!!
Breanne Fahey
03:34:22 PM
What about inbound calls? Like solutions for a call center?
Gabrielle Gannon
03:34:38 PM
^ They said that'll be covered at the Festival
David Glasser
03:35:58 PM
lol, just made a call with Slate Voice. It works!
That now when they're clicking on a mobile number will also have this option besides, so it's straight going into SMS to choose. Well, do they actually want to send a text message, or do they want to make a telephone call Ann from either their local device or through slight voice? I as part of that. So let's go ahead and I'm going to call a number now. It's kind of interesting how we're going to do this because it's going to be coming out of my speakers and picking up into my microphone, so hopefully you can kind of hear the other end of.
Jennifer DEmilio
03:36:29 PM
Will documentation be posted on everything that is being shared today?
Kelly Connor Lewis
03:36:39 PM
Can we configure it so they cannot send a text message?
Ineliz Soto
03:36:52 PM
can you add additional fields to "notes about call" section? Can those fields connect back to fields on the Slate record?
David Tuell
03:39:30 PM
Can the scripts and forms be added to the "Tel" option as well as the Slate Voice option?
Brian Brown
03:39:43 PM
On what table does phone call information live? How does that connect to other tables?
Natalie Scarpelli
03:40:02 PM
Would be great if you could save the scripts... like templates
Kelly Connor Lewis
03:40:20 PM
@Natlie - LOVE That idea
Ken Calamar
03:40:31 PM
@natlie, save a call form template with a script
Erica Espejo
03:41:10 PM
@Natalie - I upvote this! ^_^
Ken Calamar
03:41:39 PM
@erica, you could do this now with a form template
Matthew Barsalou
03:41:57 PM
Yeah, it would be awesome to save and use them as a script! Also curious to David's question if it works with the "Tel" option!
Michael Burns
03:42:39 PM
Wow empire of the sun? another good option
Kathy Chaney
03:42:42 PM
heard it!
Mara Marzocchi
03:43:09 PM
Can you do this with outside payment vendors as well? Or is it just if you use Slate Payments?
Kelly Connor Lewis
03:43:15 PM
@Ken although templates are great, youd need a template wiith each different script. Snippets might be useful here if possible.
Jesse Bosco
03:43:42 PM
@mara I believe it said slate payments only
Serena Frisina
03:43:47 PM
Could this system be applied to get a students SSN for financial aid purposes?
Natalie Scarpelli
03:44:02 PM
^That one
Brenda Curry-White
03:44:05 PM
do you have to be using slate payments for this to work?
Brenda Curry-White
03:44:17 PM
or, what @mara said
Courtney Newman
03:44:21 PM
I like @Serena's idea
Angela Reinert
03:44:28 PM
^
Alex Street
03:44:58 PM
What happens if we get a call back from the number we called on before incoming calls are launched?
Natalie Scarpelli
03:44:59 PM
Collect SSN details
Matthew Herr
03:45:27 PM
@Alex, it should go to Inbox, I would assume
I this says we demonstrate this, but we'll see, I guess. So I will click on to sleep list. So the first thing that we can see is what are the dialing numbers that we have access to? So these are your sort of SMS voice sending numbers. I say if you provision several institutional numbers will show just the one that they sort of currently logged in. User has access to and so I'd be able to see which ones that I have.
Alex Street
03:46:10 PM
@Matthew As a missed call?
Natalie Scarpelli
03:46:12 PM
Hahaha
Brenda Curry-White
03:46:31 PM
LOL Alexander gets 1000 texts in the next 2 minutes
Courtney Newman
03:46:35 PM
No wonder he has so many voicemails
Brendon Troy
03:47:08 PM
Speak into the void and the void echos back at you.
Jon Boeckenstedt
03:47:29 PM
The echo sounds like Daft Punk is experimenting with a new Slate Soundtrack
Bryan Axtman
03:47:40 PM
I think Batman did this with cell phones and sonar a while ago. Is sonar the next release?
Justin Harville
03:47:40 PM
@ Brenda Truth haha
Matthew Barsalou
03:47:54 PM
@Bryan, haha!
Laurie Barrow
03:48:19 PM
this will be recorded and shared, correct?
Alex Street
03:48:35 PM
creepy
Natalie Scarpelli
03:48:40 PM
That is so cool
Will Burenheide
03:48:43 PM
Yes, @Laurie
Justin Harville
03:48:44 PM
also know as the The "Luke I am your Father" Feature
Diane Titter
03:48:49 PM
whispers...this is so cool!
Kat Swantak
03:48:53 PM
If a caller needs help but you arent actively listening via switchboard at the time, is there a way they can notify you to jump into the call to help them?
Jeanne Aversa
03:48:55 PM
does it work effectively without the caller using a headset?
Gabrielle Gannon
03:49:01 PM
Oh great, a phone bank for serial killers
Natalie Scarpelli
03:49:07 PM
Does that mean when I call a company the supervisor has been listening all along? Sheesh
Alex Street
03:49:11 PM
@kat, I assume slack?
Alex Street
03:49:20 PM
or whatever messaging app you use
Natasha Brandstatter
03:49:20 PM
LOL @Gabrielle
Natalie Scarpelli
03:49:24 PM
@kat - good one
Jonathan Webb
03:49:26 PM
Can I receive calls via Slate Voice?
Jon Boeckenstedt
03:49:33 PM
Slate AMSR
Trevor Kingsley
03:49:39 PM
"Your call may be monitored for quality assurance"
Jenn McWeeney
03:49:59 PM
Are there flat rate plans or only rate per minute?
Alex Street
03:50:07 PM
@Jonathan After the summit incoming will be launched
Jonathan Webb
03:50:15 PM
thanks Alex
Melissa Petrosi
03:50:16 PM
@Jon HAHA!
Brian Brown
03:50:32 PM
Thank you!
I mean, if there's say, let's say I'm an undergraduate admissions and there's a graduate admissions phone number, and that's not shared with me, I won't see that, and it's following the exact same types of permissioning that you would see already with those SMS popups, so again, nothing special that you need to do here. You just pull it up in any type of browser, and this will work on mobile devices as well. But you do want to make sure that your computer has speakers and a microphone, so if this is a mobile device.
Kat Swantak
03:50:40 PM
Is it more expensive if Slate Voice is roaming?
Jacqueline Melendez
03:50:58 PM
Love being able to track the data!
You have a microphone and speakers on your mobile device. If this is a computer, probably everyone these days, especially after this past year I has speakers and a microphone. It could be a USB headset, could be your air pods connected to your Mac book? Nothing special that it needs to be here, just microphone and speakers, whatever it may be. So I'm going to go ahead and Click to call.
Natalie Scarpelli
03:51:16 PM
Per day
Technicians this is Laura. Hey Laura, it's Alexander. How are you? I'm doing just fine. How are you? Yeah, well I'm actually like on a web and R right now so I I know it's kind of weird to be like multitasking and giving you a call but I I know you want to meet a little bit later but is it alright if we like me like after the web? And are you know that's fine? I think my boss is calling me anyway.
Linda Massey
03:51:23 PM
are we refreshing our configurable joins or is Technolutions doing that?
Gabrielle Gannon
03:51:24 PM
Oh wow, I just called myself via Slate Voice as well
OK OK cool cool well no no no wait wait wait because I want to ask you another question. So what I wanted to put in here is a plug because you're kind of like our resident artist Super Creative and on my Instagram which is also a plug to follow me on Instagram. Deb McHugh at Sarah Lawrence had posted this weekend that she was in her backyard drawing spring Flowers. And since you're super talented at art as well and all our people must talk, what are you drawing lately?
Brian Jacobson
03:51:37 PM
Show Transcription?
Cool, I've been drawing a lot of birds since I'm doing a lot of walks this past year.
Rob Galarza
03:51:39 PM
Only 1500?
Wilson Polanco
03:51:41 PM
IInbound call?
I have to say birds, especially Hawk. Oh, that's pretty cool actually. Holding I really want to think of another question. Can I put you on hold for a second, OK?
Vanessa Thomas
03:51:47 PM
What about inbound calls?
So now I can go and put someone on hold and we can start sort of chilling out to some cool music. It's kind of a summary playlist right here, but you will have the capability to choose exactly what songs on your own you want to have. I could also go and mute Michael, but I'm gonna be nice and sort of come back off of hold.
Hello, are you still there?
How is the music?
Pamela Pereira
03:51:56 PM
@SLATE - when with the recording be available?
Rob Galarza
03:52:04 PM
¯\_(?)_/¯
It was fantastic, so that's good. That's good to get a nice endorsement for that. So now I want to see do I have your permission to record your voice? Because I I really wanted to be able to share it with someone else. Exactly what you were painting these days. Is that OK? That is certainly fine. OK, awesome, So what I can do is I can enable call recording on this call. And yeah, would you be able to share with me again what you're painting?
Well, I've been painting a lot of birds lately. I went on a Connecticut autobahn walk last weekend. We saw some Hawks. Hawks have been painted.
Kat Swantak
03:52:19 PM
IT's not omg im so sorry
Kat Swantak
03:52:22 PM
I was kidding
Perhaps wishes also paint hauksson trees snapped up. That's pretty neat. That's pretty neat. So OK. Well, thanks again for picking up the phone and I'll talk to you right after I get off of all of these people who are listening to me right now.
Sounds great, enjoy your day. Alright, thanks you too. OK bye.
Kat Swantak
03:52:25 PM
I'm dying
Gabrielle Gannon
03:52:25 PM
hahahahaha
Brendon Troy
03:52:27 PM
Ha.
Natalie Scarpelli
03:52:30 PM
Hahaha
Natasha Stanislas
03:52:30 PM
hahaha
OK, so now we just hung up. So pretty fun there. And as you can see it rings like a normal phone. It acts like a normal phone because surprise surprise, it kind of is a normal phone on here. But now let's go and see something that is a little bit cooler than a normal phone. I'm going to go back to the timeline an I will see that I now have an entry that I have placed a call to a particular number.
That is gone out and then I can go in playback my call.
And yet we should be able to share with me again what you're painting.
Cody Spitz
03:52:53 PM
is there documentation on using the soft phone
Vicente Rubio
03:52:54 PM
If we get a call from someone not in our Slate database, can we attach a new person form to create a Slate record for them?
David Loreto
03:52:57 PM
If we connect the call to a real voip enabled phone, do we still get charged the credits?
Melissa Rousseau
03:52:57 PM
Is recording only available w/ Slate Voice or can it record using our soft phone/VOIP?
Jacqueline Melendez
03:52:58 PM
Same question as Pamela - when will the recording be available?
Well, I've been thinking or let's say I wanted to download this particular call I in send it on somewhere else, something you will also start seeing coming out in the Slate Innovation Festival is called transcription. That will happen automatically. Will be doing this for all incoming calls. Like if they leave something like a voicemail but also on the outgoing calls for any portions that you choose to record will be automatically transcribing them. So now you actually get a searchable log of exactly what was said.
Justin Harville
03:53:08 PM
Can you mask a slate number to your staff's current office number?
Dinet Reyes
03:53:09 PM
How would you be able to transfer a call?
Now it's worth noting on something like call recording that is over here that the laws and requirements vary from one state to another. There are single party consent states that you might be dialing from, meaning that you only need to capture the consent of sort of. You're the person who is initiating the call so that they know, and if they're the ones clicking the button, that can be fine and you don't have to tell the person on the other end, but many states may be to party.
Alba Alvarez
03:53:17 PM
So like SMS credits, we would need to purchase for minutes to use Slate Voice?
Matthew Herr
03:53:28 PM
Good Question Dinet Reyes
I consent states this can vary internationally as well outside of the United States and so typically it is polite and legally compliant to make sure that you're capturing appropriate permission. But there may be a lot of good occasions where it makes sense to be recording that, and you can have your own types of announcements for how you want to share that it's being recorded, and for what types of purposes that are here. So what you'll notice is on this particular screen that I have.
It is opening a new tab that's sort of important because I if you're on, let's say a desktop or laptop, you can still go over to other tabs, but while the call is in progress, don't close the tab because we need it to still be open to keep the call alive. With that it will prompt you if you accidentally go to close it and we can prevent that tab from being closed while the call is still in progress. But let's say that you called someone and oopsie, you didn't actually get them on the phone. Perhaps they weren't available.
Linda Massey
03:53:57 PM
Will you put this setup in clean slate for us to follow the breadcrumbs?
On these days we're seeing a lot of folks choosing not to leave voicemails. I just because. I mean, I probably have actually my phone right now. I'm looking at it says I have 606 UN listen to voicemail messages so I don't miss my mobile phone like a personal and I don't do phones, which is kind of ironic that I'm doing this Web and RI. So a lot of people don't. Or maybe people do voice mails. I don't do voicemail and So what I would prefer is that if someone called me and instead of leaving a voicemail message 'cause I would never listen to it.
Sharon Carlson
03:54:07 PM
Does the staff on the call know when you are listening in?
I they could instead end so many text message right from here, so right here, let's say you just want to follow up. Or maybe you did capture the person on the phone and you said, oh I'll follow up with some additional information. May be a link to our online giving form. Well now you can go and send a text message right from there and it will be recorded as part of this. But again you'll see all of this information appearing right under the timeline will be talking about reporting as well, but we're capturing all of the pertinent details. You know what number you were calling from? Who's calling? What's the duration of the call?
Emily Haggerty
03:54:25 PM
Can you leave/deliver a pre-recorded voicemail or message?
Brendon Troy
03:54:26 PM
Did you say that there will be permissions and/or config keys for monitoring and/or recording, to comply with staff contacts and local laws?
Nikolay Morgunov
03:54:33 PM
Do you have the documentation: How to use Slate Voice?
How many? What was that? The cost of the call, which is a factor of duration and whether it's domestic or international there as well as the other attributes like was it recorded as. So you can have those different data points, but let's start doing something maybe a little bit fancier. Let's go into a call list, so we've had call US capabilities in Slate for a really, really long time. I mean, it's probably maybe 15 years, something like that.
Margaret Ralph
03:54:35 PM
If we prepaid for the Summit this year from last years charge, could you tell us when we should be receiving the pass to sign up for the Festival?
Brian Jacobson
03:54:38 PM
(heh, Slate-chat when ?) ;)
Kat Swantak
03:54:46 PM
Well, I'm glad my serious question was a good one at least
I and they have evolved over the years, but this represents, I think, a much more sort of major shift in really what you can now be doing with call us inside. It's like, so let's go ahead and build a call list so perfects the may not have done this as recently will kind of go through it still relatively quickly, so we'll use configurable joints are nice little friend and I'll say sort of my web and R called list going to be right here. So great I will set up a nice query.
And you could be determining sort of what are the data points you want to include. It's a query, so it's just going to be like all the normal things that I put on here, except maybe I definitely want a phone number that's going to be kind of critical. Maybe I want to see their email address and maybe what's their academic nature.
Natalie Scarpelli
03:55:00 PM
^Brian yes!
Diane Titter
03:55:00 PM
Do you need to have Inbox implemented to use Slate Voice, Switchboard, etc?
Let's see that I then I'm going to perhaps filter down just so I can find some of my test records here, so I'll just find all of the Alexander Hamilton's that we have in the database. So now for a call list, what you would do is, you could say I want to retrieve only the new records, since the query was last one 'cause you want to be getting just the new folks that you're going to be calling on here, and I'm going to go and say that I want to call sort of five people at a time, or 10 people at a time.
And this is just sort of fan like you that let's say a student color or a colleague is going to be drawing from so that they get 10 names. They call those folks, then they get 10 more names and can continue to dial. So once we have enabled that, it's going to be one of these tracking queries where it's excluding previous row.
Executions we have this option to go and configure a call list so this is again something that lots of folks have done before, but we're going to kind of spice it up a little bit, so let's go and build a call report form, so we'll call it my web and R call report form are all just called call form and I'll make this active over here.
Melissa Rousseau
03:56:01 PM
Any chance we'll be able to have identity badges (logo) for caller ID?
Shirley Williams
03:56:01 PM
How many numbers are you allowed?
And then we'll go, and once we have our nice little query, we could pull up a particular one and maybe let's get rid of some of these data points that we don't need. Fun fact, you can do control clicking on any of these. Or if you ever want to delete like a whole range of things, you could control shift click and you could just delete things, sort of as a batch. So kind of just a fun little thing to make things easier here. So maybe you want a really basic form to start with, something where you're just going to be verifying the person's email address. Or maybe there's some notes that you're going to put in so.
You know, notes about the call, so let's do that as a nice little starting point that will have as part of this as well. So now what we can do that we have our particular forms that we're going to be pulling up, so we've got a nice little form over here. We can go and configure, I'll call list and we should see my web and R form over here, so the old way in which this would work and actually let's start with the old way. And then we can again.
Is spice it up a little bit? So if we were to start with the old way of doing things, we could go and get our call list so great I will share this. This is a link that actually did that too quickly. Probably for you. I won't be going to share this. Call this link, it just means that they need to have an account with in Slate, but could be a student worker, for example. They don't need permissions to anything in particular here, so again, same sort of.
David Tuell
03:56:51 PM
Can the scripts and forms be added to the "Tel" option as well as the Slate Voice option?
Behaviors that we've had in the past, but as I go and pull this up, I could go and fetch my list of people that I would need to call and sort of following the old way I could go and submit my call report form and it would go and pull up a particular form here and I could go and connect down to them and grade. Hurray that's wonderful, but I had to look at a number and I had to dial it. And I if it's sort of the year 2020 or still an many places in 2021, I maybe I'm in my dorm room and I really need to be calling from my cell phone. Or maybe you're just not doing this at all.
Andrea Cohen
03:57:19 PM
+1 David
I right now, so that's kind of what it looks like right now, but let's go and enable sleepless so once we turn this on, we have a couple of choices. We could say, well, what is the number that we want to be calling them from? And the beauty of this is by choosing a particular number here. It means the users that are acting as your colors don't need access to these numbers. So if they are student workers, maybe they don't normally have access to be able to pull up student to be able to pull up person records.
Maybe they don't have access to be able to send SMS is or interact with your other sending numbers, but you can be permissioning it just in the context of this one particular calling campaign. You can also choose well who it is. Who is it that you want to call? This is also acting as a permission setting so that when they're pulling this up they can't just go and call whatever numbers they so feel like you can really restrict this to a particular set of numbers that you want to be called so I can go in and say OK.
Megan Strunk
03:57:54 PM
Hi, I second the question above about can we use the payment collection even if we're using a 3rd party payment vendor, rather than Slate payments?
This is looking pretty good. I'm I'm going to go and just pull back up my list again and see what I have. I so I see the list of names that I've received and just like call us before I different users who are going in fashion names, it's going to give them a different set so no ones getting inadvertently called multiple times. And now I have this option to go and instead of submitting a report I can go and say that I want to connect to it and what you'll notice is I don't have an option now to be able to change.
Brandee Morgan
03:58:11 PM
I may have missed it but if use soft phone will it mark an interaction on the record
What number that I'm dialing from? I don't have the option to change sort of who I'm dialing out to. I could go and access their person record, but again, only if I have permissions to be able to do so with that, and then I could go and I put in notes about Michael, but perhaps before. Then I'm going to go and dial out on here so I could go and I'll this before I dial this. I want to introduce you to a little bit of a another. Well, no, I'll wait to introduce you to this feature so.
Alex Sims
03:58:26 PM
If using Tel option, do we still get the full ability of Slate Voice like payments, etc.? Also, can we use payments via voice with Nelnet, Quikpay, etc.?
I'm so this looks great. We can call. It's going to be like what we were just saying before, but let's spice this up further and we're going to pull up our particular form that we had before. So let's go and find our web and our call form. And let's do some additional fun things with this. So what you could do is because this is going to be a call report form. I could say that it requires a secure link and login so you know someone has to be logged in to be filling out this form 'cause it's going to be for a specific person that we're filling it out.
You could also say whether or not you want like multiple submissions so that they could be getting like multiple phone calls. I you could enable that, but what I could do is add some merge fields that I want to put into here, so maybe there's some things from configurable joints that are going to be really helpful. Data points to see, so maybe what I want to see is the name of the person I'm going to be calling so I could see it somewhere else, but maybe I really want to pull in things like the first name and the last name.
And maybe their major so I can show that right on here so I could go and pull in some of those fun data points. I could also go and pull in, maybe something about who the current person is. So maybe for the currently logged in user. I want to pull in their own name, just because sometimes you don't want folks to be getting flustered and sort of saying in my name is But yeah, this way you can actually sort of queue them into what their own name and so they've got a nice little script to follow.
Because then I could say hello and I could start putting in some merge fields I from what I have. So I could say hello. So and so this is.
So and so from Slate University I see you are aspiring to major in and then I could put in something like this.
Great, I mean we could put in some other information so we could start here and if I go and pull back up this particular form, all of the things that we're going to be doing our identity aware so we can be filling in all of the merge fields based upon who you're about to be calling so you could have scripts you could have conditional logic, so maybe there is a question about, uh, who picked up some? Maybe you want to have a radio button here, you could say who picked up the phone.
I an it could be students or parents or someone else or maybe legal Guardian right here and then. Maybe based upon that your color is choosing that and then you have other instruction blocks or additional types of scripts that they might be following so that it can be really great handholding to be able to take them through this particular process. So again, as we pull this back up, we can see all of this information right here.
Katie Bolton
03:59:52 PM
Option beyond SMS follow-up if donor is not reached.... Slate Video coming soon? :-)
I all of your normal field validations that you're going to be doing similarly will be captured right here as well. So if you wanted to make some of the fields readonly or you wanted them to be able to update things, and then when this gets submitted it's going right under their timeline just as a normal call report submission would go, but we're it's now associated with the call as well, so you have all of these connection points between here, But let's do something a little bit fancier now.
And say that maybe we want them to submit their enrollment deposit. So in this script that we are sort of capturing from folks, it could be directing them to go to their application status website. Or maybe this is a phonathon for your advancement office and it's a spring appeal and you want to direct them to a giving page? That's great, you could always follow up by a text message afterwards to send them the link, but we also can do.
Brian Barber
04:00:25 PM
You've engineered this feature extremely well! Good Job!
Is I could go and say I want to put a payment form actually on my call report form so I could go and say here is going to be my will to say payment form and you could have different calculations that you're doing, but I'm just going to get $5 for right now and maybe it's a spring open house event that you're doing. Maybe it's reunion since this is an event registration form that you're attaching it to and you could just, you know have it going through the normal types of payment.
Forms, but because that could bring you into PCI compliance scope when you are using it's late payments, we have some really fancy types of things that you can do with this, so we'll go and put on our little form right over here and I'll pull back up my sort of calling window that I have and so you'll see that I now have not only the options if I were to be entering in something, But there's this new link for Slate Voice where I can go and collect the payment details. So what I'm going to do?
Alex Pitzner
04:00:55 PM
I have conflicting meetings, will there be a recording available?
As I was practicing this earlier and I was calling myself and then I realized that my iPhone he makes all of the DTMF tones for my credit card number so that I realized I'm about to be broadcasting to the world my my credit card number. So I want to actually answer this, but I gotta show you how some of these things can work still and then I'll try to just make it loud enough so that you can hear this.
Kristen Payne
04:01:11 PM
would you be able to configure automatic emails to be sent after the call?
Going to go and bring my little phone. OK so here I am. Definitely echo or feedback so I'm immune to me over here. So what we can do and you're going to like it right now 'cause my phone is literally right next to my computer, but I'm going to click payment details so it puts.
Let me pull it up here again, let me try to put on speakerphone.
Credit card number.
Tracey Snyder
04:01:25 PM
this is brilliant -- thank you!
Jenn McWeeney
04:01:27 PM
Are the analytics only per record? or can they be done in the aggregate by agent? by call center team?
Jonathan Webb
04:01:34 PM
Great Job!
So I don't know if you could hear that coming through the the microphone, so I let's see and I will go and I hung up there. So what we're doing is it will put your student color so that or the office, colleague, whoever is initiating this call on hold while it then takes through a sort of series of audio prompts for the person you are calling to enter in their credit card number. So it works.
Laurie Barrow
04:01:46 PM
very exciting stuff!
Perhaps like maybe if you're paying like a gas bill or electric bill or cable bill or something over the phone where it's a touch tone based system, so it says please enter your credit card number and you can enter that touch tone right into your phone so you do that. Great, I asked you for the expiration date where you can do it as month and two digit year, then it asks you for the card security code and then it says great thanks and then it takes the focus off hold so you're now reconnected again and over here it will say that it received the payment.
Jennifer Dehaemers
04:01:55 PM
This is exciting! Thank you so much!
Information as part of this, you'll see just the last four digits of the credit card number right here. Nothing has to be entered, because again isn't coming in through your systems, and then you can submit the form, so could be a donation form. Could be really any type of form that someone is going to have an comes over right into here. But now let's say that you are have a lot of folks making calls. Well, the first thing to point out is this has truly an maybe I have to say, sort of.
With an asterisk but unlimited scalability and that means from a call concurrency perspective, if you want to have 200 folks that you're calling simultaneously, there's no concept of like phone lines here in a conventional sense. It's not that you need 100 different lines to enter different lines if you want to have 200 calls going out simultaneously, you can have 200 calls going out simultaneously through this. So really, highly, highly scalable.
For your big big types of events all the way through to much smaller ones that you might have, but if you do have, let's say some sort of a phonathon, or maybe it's a yield campaign event that you're doing, and you've got a lot of different colors.
Katie Bolton
04:02:40 PM
Slate Face
Justin Harville
04:02:42 PM
well done @Katie
Kelly Connor Lewis
04:02:44 PM
Can you configure the call list so that callers cannot text the student?
Rob Galarza
04:02:45 PM
lol
Jennifer DEmilio
04:02:49 PM
Thank you!
Perhaps if everyone was clustered in the same room, you could just sort of walk around the room and be eavesdropping into the conversations and get kind of a sense of what might be going on with them as someone needing a little bit of additional coaching. If everyones distributed and they're off calling on their own, that becomes a little bit harder. And So what we have within Slate is a really, really neat tool called Switchboard. So what I'm going to do is we're going to go over to this section, uh?
Abraham Noel
04:02:50 PM
Thanks for adding this and the presentation -- very cool --
Adenike Akintobi
04:02:54 PM
Thank you!
Gabrielle Espinosa
04:02:54 PM
thank you!!
Jim Ecker
04:02:56 PM
Thank You :)
Carlos Cano
04:02:56 PM
Sweet!!
Ryan Thomas
04:02:58 PM
Thanks
Brenda Curry-White
04:02:58 PM
LOL @ instragrams
Melissa Rousseau
04:02:58 PM
Wow!
Josemartin Ilao
04:02:58 PM
Great Job. Thank you!
Edith Murillo
04:02:59 PM
great presentation!!
Carlos Cano
04:02:59 PM
Thank you!!
Amy Koch
04:03:01 PM
Thank you!!
Shirley Williams
04:03:02 PM
Thank you..
Wesley Haaf
04:03:04 PM
Thanks Alexander!
Old Inbox and there is a permission that you will see now for your users that you can assign it called Switchboard. You don't have to grant this access to people who are making calls. That's not necessary. This is for folks that really need to be able to track what are the calls actively in progress here, so gives you kind of a switchboard type of you, but I'm going to go ahead and let me just close down some of these other windows and I'm going to go and call myself back.
Jacquetta Green
04:03:05 PM
Thank you
Natalie Scarpelli
04:03:06 PM
Aww missed seeing your face Alexander
Amy Anderson
04:03:06 PM
Amazing as always!
Larry Hoezee
04:03:06 PM
Thank you!
Jan Alvis
04:03:07 PM
Great presentation! Thank You!!
Kathy Chaney
04:03:08 PM
Thanks!
Matthew Barsalou
04:03:10 PM
Thanks!
Nikolay Morgunov
04:03:11 PM
Thank yuou!
Anil Rana
04:03:12 PM
Thanks
Kevin Simons
04:03:12 PM
Thank you. Sick music btw.
Rowena Jacobs
04:03:12 PM
thank you
Coleen Cox
04:03:13 PM
thanks a million
Kathy Chaney
04:03:13 PM
Loving the music!
Justin Harville
04:03:15 PM
Thank you !
Jim Olick
04:03:17 PM
Thanks!
Matthew Herr
04:03:18 PM
Thanks Alexander from Underscore!
Right here, and if anyone thinks that like I'm disclosing my like cell phone number to the world, I'll just point out it's been on the Alexander Hamilton record for like 15 yard. So feel free to call me anytime. Or but again, I don't pick up. So if you want to send me a text message, that's probably even better than OK. So what I can do is I'm going to go and call me and I'm just going to kind of mute it. Maybe just so that I don't have to hear all of this going on. So give me perhaps on one of these other ends so I don't get my echoes. So great now I'm a little bit more muted.
Tony Gambino
04:03:24 PM
Thanks
Ryan Cassell
04:03:28 PM
Outstanding!
Erica Espejo
04:03:32 PM
Thank you!!
Brenda Curry-White
04:03:33 PM
Slate has the best soundtracks for their webinars
OK, cool, so now we can go over to my switchboard and this can automatically be updating based upon new calls that are coming in. But you'll see all of the different calls for your database that are actively in progress. You can see who is making the calls, who they are calling out to and then you can go and click on to this monitor link and what this does, I am actually going to get a little bit of an echo here so I'm going to start muting some other lines. OK, great.
I mean, actually, you know I've got a lot of getting that. I need to be doing OK, So what we can do with these different ones is as I make these calls I can be listening into all of the different calls that are in progress. I can hear them by default. I come in muted, meaning that my voice I as sort of a supervisor isn't going to be carried into the call. There's no chime, there's no beep or anything to signal to anyone that.
Rob Galarza
04:04:01 PM
Well done, AG! All-time music selection for today's webinar.
Let's say a supervisor has joined onto the call, but they can start listening in great and again make sure that if you are going to be listening into any calls that you're providing the appropriate notifications that may be required by institutional policy by local, regional or national ordinance. But as you connected, you could be listening and you could unmute yourself. I at some point if you wanted to sort of announce your presence and say, oh hey, I I just joined on and.
Shawn Tivnan
04:04:10 PM
Agreed on the soundtrack :)
I am happy to help you with that, but there's also this option to whisper. And what this does is it allows you to essentially unmute, but just for your agent just for your student caller. Your office colleague, so that you can coach them and say maybe they need a little bit of help on something and you can say, Oh no, no, don't ask it this way. Try to frame it in and these other terms and can provide that feedback without the person that they are calling on. Having any awareness that this other conversation is going on.
It is worth noting that if the person on that you are sort of whispering into, they really can't speak back to you, because that will be heard as part of that. You will also see in the next week or so they'll be a chat option here that we're integrating this in with our present system, where we sort of show who's on the different pages throughout site, so you'd actually be able to chat back and forth right inside Slate, and so that could be a really helpful.
Diana Gomez
04:04:42 PM
Thank you!
I take things to be doing especially in these situations where maybe you want to be having.
Let's say to stay I'm more detailed type back and forth. If I there's a little bit of coaching or questions that may be necessary with those things so you can monitor the different types of calls that are happening here and can take over those calls again where that might be unnecessary and helpful. So as we're making all of these different calls along the way, let's go back to our Alexander Hamilton record and what we will see is that as we continue to make additional calls, it is logging them or write to our timeline as part of this.
Now all of these different types of calls are being stored as messages. This is how they are being stored, just like SMS is. It's just that it's a voice call that is occurring. So what that means is you can do all of the types of messaging things I could go and run a query to say I want to find all of the different voice calls.
Have been made or all of the voice calls that have been made within a certain date or time range. When you refresh your configurable joints library on Monday, you'll see a variety of new exports in filters as well that I have been expanded to include other types of.
Kathryn Quinn
04:05:40 PM
Thank you!
It's just data attributes that we know about the calls such as was there a recording? What was the duration of the call? Who was the not just the the calling number, but what was the particular staff member? Because maybe you want people calling from all of these same sort of institutional numbers here and you're calling from a more narrow block, but you want to see these pieces still in your different types of ways, and because it's configurable joins and queries that's available in reports so.
If you want to be looking at things like staff productivity and how many hours of calls did they make per month, you can see all of this. So really some neat things that that you're going to have. OK, so look at this. I think we actually like did it on time, so let's go to questions we have like 1500 people on this particular webinar, so might be a little bit hard to follow some questions, but I'm going to do my best and kind of work.
I my way I up a little bit and yes Rob only 1500 for this one. It seems like it's not quite as popular as configurable joins but but inbound calling quite possibly OK. So here we go. So I there's a question are we were fishing? Are we refreshing? Are configurable joins or is technicians doing that? Yeah, this happens is an automatic nightly process. Nothing that you guys need to do or worry about, it will just happen automatically. Then there's a question.
I I is it more expensive as slate?